When you leave a lactation consult, you have no idea what will happen next, because it’s entirely up to that individual family. But by providing your clients with a clear, detailed, and rich care plan, you can guide them towards meeting their infant feeding goals, whatever those may be. From choosing your resources to the most effective delivery methods, Annie and Leah share how they create care plans that work for their clients.
- Carefully vetted resources can amplify your care plan by educating your clients and reinforcing your instructions
- Instructing your clients on when and how to follow up is a critical component
- Know how to adapt a care plan to meet your client’s needs
- Working together: The care plan isn’t handed down by you, it’s created with the family
- Structuring the care plan: How Annie & Leah decide what to include and how to present it to the family
- Paperless or paper? When the delivery system matters and when it doesn’t.
- “I’m just a cheerleader for a miracle worker. You’re the miracle worker doing the hard work, I’m just cheering you on and giving you the tools.”
- “It’s a care plan. It’s not just here’s your prescription.. Here is how you’re going to take care of this. This is how I’m going to care of you, and this is how you are going to take care of yourself.”
Annie’s Tech Tip
- How to keep track of your client files
Leah’s Marketing Tip
- Where and how to create and promote gift certificates
This episode is sponsored by Practice Better. The all-in-one practice management platform that helps Health & Wellness Professionals automate and streamline their workflow. Use code CLEARDESK20 for 20% off your first 4 months.
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas. Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless IBCLC.