- Set policies that work for you and your clients
- Your policies can be consistent and kind if you approach them the right way
- Know your scope!
In this episode, Annie and Leah discuss the importance of setting clear follow up policies to protect and guard your private practice and your personal life, as well as help your clients reach self-efficacy and get the care they truly need. It can be difficult to say no or to step back when a client is having difficulty, but most times, it’s what you both need to achieve your client’s goals. Catering to a client’s anxiety can lead to even more panic or prevent your client from seeking care they need from a medical professional.
- Share what makes your practice unique by sharing you! With Leah’s Marketing Tip learn how to engage with your audience in a more personal way
- One Visit, Unlimited follow-up – is this model unsustainable or unsustainable?
- Annie gets real about follow-ups – why we do them, why our clients need them
- Leah lets us in on how she sets client expectations to make it work for everyone
- Annie and Leah share their own personal policies as they’ve evolved over their years of practice
- Panic! When our clients need way way more than just encouragement
- Burnout is real and Leah has some ideas for you
- Learn how to safeguard your policies and your personal time with Annie’s simple Tech Tip
- “We can’t undervalue quick empathy and slow information”
- “Policies allow you to make a clear distinction of what you CAN do versus what you DON’T do.”
- “There are no real breastfeeding emergencies. If there is an emergency, they need to reach out to a medical professional.”
- “Your role as a lactation consultant is to support this family, towards meeting their breastfeeding goals as they’ve expressed them to you. And that every choice you make and the policies you set up are so that they can meet their goals and you can be the best lactation consultant that you can be for the families you’ve committed to serve--whatever that looks like for you.”
Annie’s tech tip:
Is your phone running your life? It doesn’t have to. Notification settings can give you your time back
Leah’s marketing tip:
How to use social media to communicate your unique and wonderful personality
Leah and Annie both use Spruce--mention either of them and both of you will get a free month.
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.
Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless IBCLC.